Do you have a complaint?
Do you have a complaint?
Complaints submitted to us will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, we will answer within the period of 14 days with a notification of receipt and an indication when you can expect a more detailed answer.
Complaint handling protocol
Complaint | Consumer must comply with | Handling |
---|---|---|
Not delivered | Response within 1 week | Still deliver with apology in the amount of approximately 50% of the order amount. |
Not delivered, not at home | Response within 1 week | Non-home ticket by bus and redelivery on request |
Delivered too late | Response within 2 days | Apology amounting to approximately 50% of the order amount |
Delivered too early | Response within 2 days | Deliver again with excuse |
Quality not good* | Presentable within 7 days | Old bouquet returned for research. Re-delivery of the same order. |
Incomplete delivery | Response within 2 days | Submission of the missing. |