flowers from regina boemisten den haag at the front of the building of

Do you have a complaint?

Do you have a complaint?

Complaints submitted to us will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, we will answer within the period of 14 days with a notification of receipt and an indication when you can expect a more detailed answer.

Complaint handling protocol

Complaint
Consumer must comply with
Handling
Not delivered
Response within 1 week
Still deliver with apology in the amount of approximately 50% of the order amount.
Not delivered, not at home
Response within 1 week
Non-home ticket by bus and redelivery on request
Delivered too late
Response within 2 days
Apology amounting to approximately 50% of the order amount
Delivered too early
Response within 2 days
Deliver again with excuse
Quality not good*
Presentable within 7 days
Old bouquet returned for research. Re-delivery of the same order.
Incomplete delivery
Response within 2 days
Submission of the missing.